Newport Boats Goal:

Excellence in Products, Excellence in Sales & Service,

Excellence in Lifestyle.

Newport Boats subscribes to the dealer certification standards established jointly by the National Marine Manufacturers Association (NMMA) and the Marine Retailers Association of America (MRAA). Additionally, Newport Boats meets the Standards and Operational Guidelines established by the Regal Programs. These standards were set to insure that your boating experience is as enjoyable as possible, and that our dealerships are doing everything possible to provide Newport Boats customers the ultimate boat ownership experience.

In addition to the standards, our dealerships adhere to a Consumer Bill of Rights. You should expect us to meet all the criteria in your interactions with us. We would appreciate it if you would let us know should we fail to live up to any of these commitments. Please feel empowered to ask questions if you do not understand any information provided to you. Our promise is to satisfy your boating needs and lifestyle. We promise the opportunity to address any issues or concerns responding in a timely and courteous manner.

Newport Boats Customers have a right to:  

Sales:  

·The assistance of a capable and knowledgeable sales consultant

·Expect that all advertising and presentations are truthful and factual

·Full disclosure of all details, in writing, associated with a purchase

· Explanation of proper usage and operation of product

·Products properly prepared, inspected and tested before delivery

· Delivery of new products as scheduled

·Explanation of all maintenance requirements and schedules established for your product

· Explanation and written copies of warranties on all products and major components

Service:

·Explanation of maintenance/repair plans including estimated repair time and cost

·Itemized list of all charges (both warranty and billable) with a thorough explanation

·Prior approval of changes in repair costs or additional charges should they occur

· Maintenance/repair work done right the first time by knowledgeable trained technicians

·Maintenance/repair work completed when promised

·Timely notices of changes in service delivery times if delays are experienced in completing repairs

·Reasonable access to management to assist in decisions or explanation of costs and or procedures

·Inspect replaced/damaged components upon presentation of the invoice/work order

Operations:

·Fair, Open and honest treatment without discrimination

·Respectful, professional and accurate response to all product questions and requests

·Privacy and confidentiality of customer records

·Voice and concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations